That material is called a stabilizer, and it’s an essential part of the embroidery process. It supports the design during stitching and helps keep it looking neat and long-lasting over time. To ensure durability and quality, the stabilizer remains in place on the inside of the item.

To keep your embroidered piece looking its best, wash it inside-out in cold water on a gentle cycle. Use a mild detergent and avoid bleach or fabric softeners, which can damage the threads and fabric.

Yes, but it's best to air dry to prevent shrinkage, wear on the embroidery and potential warping of the design. High heat can cause puckering or thread damage over time. If you must dry your item, tumble dry on the lowest heat setting, or if your dryer has an "air dry" or "air fluff" setting, use that.

Absolutely! Hand washing is often the gentlest option. Use cool water and a mild detergent, gently agitating the fabric, then rinse and lay flat to dry.

This can happen occasionally, especially with natural fabrics. Turn the item inside-out and place a piece of fabric over the design (e.g. shirt, thin towel, pressing cloth), and gently press it with a warm (not hot) iron.